Frequently Asked Questions

 
 

Please check out our FAQ.

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What is Korean shopping service? 

CollectKorea can purchase nearly any product available in Korea on your behalf, and ship it to you anywhere in the world. From Korean fashion items to Korean electronics and food, we can buy, collect and forward any items you need, to any destination around the world.

How does it work?

1. Send us your request. Send us a link to the item you want and tell us where you want it shipped.

2. We'll send you an e-mail with a payment link which includes the product price, our service fee, PayPal fees (if applicable), inbound shipping costs to our office and the available shipping options costs. Simply send us your payment to proceed.

3. Once you've submitted your payment, we'll purchase and collect the item, package it for international shipping, and ship your package.

I've just sent my request. When can I receive the quotation email from collectkorea.com ?

Your quote should arrive in 1-2 business days.

Do you ship to my country?

Yes, we ship worldwide.

What forms of payment do you accept?

PayPal or international credit cards through PayPal
T/T (bank wire transfer)
 

What currency can I use to pay you?

The default currency is USD. But KRW is also possible if you use Korean bank transfer.

Can you help my business purchase goods from Korea too?

Yes. For businesses we can function as your branch office in Korea. We can purchase items on your company's behalf. We look forward receiving to your request.

How much does the service fee?

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How much does shipping cost?

You can estimate your shipping costs with the following rate schedules: EMS & EMS Premium rates.

How long will it take to receive my order?

Once we ship your package out, the following worldwide delivery times will apply:

EMS Premium (UPS, 2 - 4 days with tracking)
EMS (express mail, 2 - 7 days with tracking, Max 30Kg)
Air Parcel (5 - 14 days with tracking, Max 20Kg)
Small Packet (7 - 14 days, Max 2Kg)

Can I order from other websites that are not listed in collectkorea.com?

Sure, we can purchase nearly any product available in Korea.